Billing questions

What credits buy #

AI credits pay for the AI work: building and editing apps with the AI builder, and the AI features inside your published apps (Ask, Analyze and Agents). One credit is $0.01 of AI usage. A small edit usually takes 5–15 credits and a whole new app 100–300, and every run shows its cost before it starts and after it finishes.

Credits don't buy capacity. Records, apps, seats and storage come with your plan. That's the difference between the two kinds of plan: Tadabase plans are capacity, and Tadabase AI plans are AI credits plus capacity.

Monthly AI credits land on your renewal date: the day of the month your subscription started, every month, annual plans included. A plan our team assigns outside card billing uses the day we assigned it, or the day you signed up. Switching between monthly and annual billing moves the date to the day you switched. Days 29–31 fall on the last day of shorter months. A new paid plan or an upgrade adds its credits right away (an upgrade tops the period up to the new plan's amount); a plan our team assigns gets its first credits overnight. The Credits page shows the next credit date. Credits you buy in packs stay usable for 12 months, whatever plan you're on.

AI credits included with each plan #

Every Tadabase plan now includes the monthly AI credits of its equivalent Tadabase AI plan. Nothing else about the plan changes: same price, same limits, no second subscription.

A new account gets a 14-day free trial with a one-time 300-credit welcome bonus when you sign up. There's no monthly grant until you choose a plan.

Tadabase plans and Tadabase AI plans #

Does my Tadabase plan include Tadabase AI? How do the plans compare? #

Yes. Your plan stays exactly as it is and now includes AI credits every month: Business Starter 2,500, Growth 5,000, Pro 12,500, Elite 12,500. You can build with AI using your existing login. Tadabase AI plans add more apps and records; Plans & billing shows the side-by-side.

How do I switch to an AI plan? Will I pay twice? Is it prorated? #

Open Plans & billing and pick the AI plan. It changes your one subscription, prorated, so you never pay twice. You see the amount due today and everything that changes before you confirm. If you have live classic apps, we'll move you over together instead, so nothing breaks.

I'm on a grandfathered plan. Do I keep my features? Do I have to migrate? #

You keep your plan, its price and its features for as long as you want it. There's no forced migration. It now includes monthly AI credits too.

Is feature X on my plan? Which plan do I need? #

Plans & billing lists what your plan includes. Anything locked names the plan that unlocks it.

Can I extend, upgrade or cancel my trial? #

Your free trial lasts 14 days and needs no card. The trial banner shows the days left, with Choose a plan and Ask for more time. There's nothing to cancel: nothing is charged unless you choose a plan. When the trial ends, AI building and publishing stop until you choose one, and we keep your apps and data for 12 months.

Do you have a nonprofit or education discount? #

Yes, on Tadabase plans and Tadabase AI plans alike. Send us proof of status and we apply the discount to your subscription.

Do you offer a dedicated server, EU or AU hosting, or HIPAA pricing? #

Yes, through our team. Use the form and we reply within one business day.

Changing your plan #

Is an upgrade prorated? Why was I charged right away? #

Yes. An upgrade starts now: you pay the difference for the rest of this period, and the unused part of your old plan is credited. The preview shows the exact amount due today before you confirm. A downgrade waits for the end of the period, so it never charges you.

If I downgrade, what happens to my apps, records and automations? #

Nothing is deleted or turned off for you. If you use more than the smaller plan allows, the downgrade shows a checklist of what's over, with a button to fix each one, and waits until everything fits. A downgrade takes effect at the end of the period you've paid for.

Can I switch from annual to monthly, or the reverse? #

Yes. Plans & billing shows the price and when the change takes effect before you confirm. Monthly to annual applies now with the unused month credited; annual to monthly starts when your year ends.

AI credits #

My credits didn't arrive, are "held", or say insufficient. #

Monthly credits land on your renewal date, the day of the month your subscription started, annual plans included. Switching between monthly and annual billing moves it to the day you switched. A new plan or an upgrade adds its credits right away. The Credits page shows your next credit date and every grant and charge. Credits are "held" while an AI task runs and released when it finishes. Your first credit purchase also gets a quick security review: those credits are added within 24 hours, and later purchases land instantly.

Why did that use so many credits? Where's my usage? #

The Credits page breaks down what each action cost, by app and by day.

What happened to the old AI Prompt credits and the daily allowance? #

AI credits replaced them. One balance now pays for every AI feature, and your plan adds to it every month.

Limits and usage #

It says "upgrade to add X" but my plan includes it, or the counter is wrong. #

Limits are counted across all the apps in your account, not per app. Counts now refresh as soon as you delete something. The usage panel shows each limit, what you've used and what counts. If a number still looks wrong, use Recount there.

I hit my record limit. What now? Do user records count? #

Records are counted across all apps in your account, and the people in your users table count as records. At the limit you can still edit and delete; only new records are blocked. The message names the plan that gives you more room.

Can I buy more PDFs, webhooks, pipes or templates? #

Each plan sets these. The usage panel lists every limit. Add-ons you can buy on their own: AI credit packs and extra published-app slots. Anything else means a bigger plan, and the limit message names which one.

Are API limits per key or per app? Can I raise them? #

Per account: every key and app shares them. Your plan's daily and per-minute limits are in the usage panel. A bigger plan raises them.

What's my storage limit? Can I use my own S3? #

Your plan's storage is shown in the usage panel. Uploads stop at the limit; existing files stay. Ask us about connecting your own storage.

Payments, invoices and refunds #

My card failed. Is there a payment link or a grace period? #

Your apps stay live while we retry the card. You have a few days left to update it. Use Update card on the banner or in Plans & billing and we retry right away.

I paid, but it still says my trial expired. #

Your plan status comes straight from your payment provider now. Plans & billing shows it live: right now you're on your plan. If that's wrong, send us the receipt and we'll fix it straight away. Paying for a plan ends the trial at once and turns AI building and publishing back on.

Where do I get an invoice copy, a receipt, a W-9 or your bank details? #

Every invoice and receipt is under Invoices in Plans & billing, and you can add your tax ID there so it prints on them. The W-9 and our bank details for wire payments are downloads on the same page.

I stopped using it and got charged again. Can I get a refund? #

If you ask within 14 days of the renewal and the account hasn't been used since, we refund it in full. We email you 7 days before every annual renewal so it isn't a surprise. Otherwise the plan runs to the end of the period you paid for.

I bought the wrong plan, or my trial converted. Can I get a refund? #

Yes. A mistaken purchase is refunded in full. If you meant a different plan, switch from Plans & billing and the difference is prorated.

I was charged twice, or I have two subscriptions. #

That was our bug and it's fixed: a plan change now updates your one subscription instead of starting a second. If you were charged twice we refund the duplicate in full and cancel the extra subscription. Contact us and it's done the same day.

Cancelling and your data #

How do I cancel? #

Open Plans & billing and choose Cancel plan. Before anything happens you see the date your plan ends, what you drop to, which apps stay live, how long your data is kept (12 months) and a backup download. Your plan keeps working until the end of your billing period.

What happens to my data if I cancel or pause? #

We keep your apps and data for 12 months after your plan ends. You can download a backup at any time, and we email you before anything is deleted. Sign back in within that time and everything is where you left it.

Your account #

How do I change the billing email or transfer ownership? #

Change the billing email in Plans & billing. To transfer ownership, send the form and we move it once both people confirm.

I deleted my apps. Are the AI projects removed too? #

Deleting an app doesn't delete its AI project. Remove the project from the AI app's project list if you want it gone.

Still stuck? #

If your question isn't here, or the answer doesn't fit your account, write to us. Include the email you sign in with so we can find your plan.