The 24-hour first-purchase hold
Why your first credits show as "Held" for a day.
What it is #
When a brand-new account buys credits for the first time, those credits land in your wallet immediately but stay in a "Held" state for 24 hours. You can see them in the balance card under "Held," and the release time appears next to them.
Why we do this #
It's a payment-safety pattern. The 24-hour window catches most stolen-card disputes before AI spend has already happened. It protects both us and you — chargebacks on freshly-spent accounts get messy.
What you can do during the hold #
- Use your monthly grant (if your plan includes one) — that's not held.
- Use any credits you received before the purchase (support comps, promo codes).
- Wait 24 hours — the credits then unlock automatically.
Need it released sooner? #
If you're working against a deadline and need access immediately, contact support — we can release the hold manually for known-good accounts.