Refunds, disputes, and what happens if a card fails
How refunds work, and what happens to your balance if a payment is disputed.
On this page
Refund policy #
Used credits aren't refundable for cash — once the AI has done the work, the cost is already paid to the provider. Unused credits can be refunded within 30 days of purchase, subject to support review.
How to request a refund #
- Contact support Use the in-app help widget or email support with your account email and the date of the purchase.
- Wait for review Most refund requests are reviewed within one business day.
- Refund processed via Stripe Approved refunds go back to the original card. You'll see the corresponding credit deducted from your balance.
If your card is disputed #
If your bank reports a chargeback on a credit purchase (e.g. a fraudulent transaction notice), we adjust your balance down by the disputed amount and pause AI spend on your wallet while the dispute is resolved. If you have a legitimate reason for the dispute, please contact support directly — we can almost always resolve it faster than your bank.
If a payment fails at checkout #
Stripe will show you a clear error before sending you back to Tadabase. Nothing is deducted, nothing is added to your wallet. Common causes are an expired card, a hold from your bank for unusual activity, or insufficient funds. Try again with a different card or contact your bank.